Refund and Returns Policy

At Cuppy!, your satisfaction is our top priority. We stand behind the quality of our products and are proud to offer a 110% Money-Back Guarantee. In the very unlikely event that you receive a faulty order, we provide the following options to ensure you are completely satisfied:

 

Your Options

Replacement with Reprint Plus 10% Refund

We will reprint and replace the faulty items at no additional cost. You will also receive a refund of 10% of the amount you paid. Or:

Full Refund Plus 10%

If you prefer not to receive a replacement, we will refund the total amount paid plus an additional 10%.

 

How to Initiate a Return

To take advantage of our 110% Money-Back Guarantee, please follow these steps:

1. Notify Us Within 14 Days

Contact our customer service team within 14 days of receiving your order by emailing us at info@cuppy.com.au.

2. Provide Evidence of the Fault

Send clear photos and a video that clearly displays the issue with the items. This helps us understand the problem and expedite the approval process.

3. Approval and Return of Samples

Once your claim is approved, we will send you a postage-paid label. Please return samples of the faulty items using the provided label for our inspection.

4. Confirmation and Resolution

Upon receiving and inspecting the returned samples, our team will confirm the fault. Based on your preference, We will initiate the reprint and refund or issue the full refund plus 10%.

 

Important Information

 

Exclusions

This guarantee applies only to faulty items and does not cover change of mind.

Time Frame

All claims must be initiated within 14 days of receiving your order.

Condition of Items

Returned items must be in their original condition, aside from the reported fault.

Contact Us

If you have any questions or need assistance, please don’t hesitate to reach out:

Email: info@cuppy.com.au

 

Thank you for choosing cuppy.com.au. We appreciate your business and are committed to providing you with the highest quality products and customer service.